Players encounter various issues at online casinos, with one of the most common being delayed payments. Sometimes, casinos (accidentally or not) fail to process payments on time, resulting in frustration.
Recently, the AskGamblers Complaint Service (AGCS) successfully returned CA$57,903.33 in a single complaint. Let’s find out what happened.
Quick Resolution After Delay
One of our players, who is a fully verified member of 1Bet Casino, asked to withdraw CA$7,500 via Interac, but the casino asked for verification documents one at a time, and took more time to respond than usual.
The player also had CA$50,403.33 in the account he wanted to withdraw, but since you can only have one withdrawal request at a time at 1Bet Casino (which is the usual practice in other casinos as well), the money was stuck.
Quickly after submitting a complaint to our AGCS team, 1Bet Casino released all CA$57,903.33 to our player’s account, resulting in yet another successful complaint.
1Bet Casino Maintains a High Percentage of Resolved Complaints
1Bet Casino has been operational since 2011 and holds a license from the Curacao Gaming Control Board.
The operator has a CasinoRank of 4.6 with a Player rating of 3.7. A large number of 1Bet Casino players experienced delayed payments, eventually submitting a complaint to our AGCS team.
1Bet Casino has been cooperative enough to resolve 18 out of 21 submitted complaints, eventually paying out money to their members.
However, if you think about joining the casino, you can expect issues with the withdrawals, which is one thing we’ve clearly specified in our 1Bet Casino review.
